Effective from September 10, 2026.
1.1. This Refund Policy (the "Policy") is an integral part of the Public Offer published on maitechno.com and governs the refund of payments made for technical services.
2.1. The Customer may cancel an order and receive a full refund if the Contractor has not yet started performing the service. Refund requests should be sent to maitechno15@gmail.com with the order number.
2.2. Refunds are made using the same payment method used for the original payment, within 10 (ten) business days of receiving the request.
3.1. If the Contractor has already started performing the service, the refund is reduced by the cost of the work actually completed, in proportion to the order's degree of completion.
3.2. Once a service has been fully delivered (the result handed over to the Customer), it is non-refundable, except as required by Russian consumer protection law.
4.1. If a delivered service does not match the description published on the Website due to the Contractor's fault, the Customer may request: free correction of the defects within a reasonable time; a proportional reduction in price; or a full refund.
4.2. Claims must be submitted to maitechno15@gmail.com within 14 (fourteen) calendar days of receiving the result of the service.
5.1. The Contractor reviews refund requests within 10 (ten) business days of receipt and informs the Customer of the decision: a full or partial refund, or a reasoned refusal.
Email: maitechno15@gmail.com
Phone: +7 901-505-82-34